Upon placement of your order, you will be sent an order confirmation to your email address. This confirms that we have received your order. If you have not received an order confirmation, please verify that you have completed the payment process.

Once we have shipped your order, you will receive an automated email that includes the tracking information, if applicable.

Shipping Fees

Orders Over $99 qualify for FREE shipping. Please note that if discounts, coupons or other offers reduce the value of the order to below $99, free shipping does not apply.

Orders Under $99 are offered a flat rate option of $10.00.

International Shipping

When shipping outside of Canada, tracking services may not be provided for the flat fee and free shipping options. If package tracking is desired, the option can be chosen on checkout and the cost will be added to the total. Once your order is in the shopping cart you can select your destination country to see the shipping options available.

Please be advised that international shipping options labeled as surface shipping may take up to 12 weeks for delivery.

Orders shipped outside Canada may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

Nazhia is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Canada Post are not automatically covered for loss or damage. However, extra insurance coverage is available. It covers against loss, theft or damage of your parcel while being shipped by Canada Post. This is available as an option during the check out process.

Shipping Timelines

  • Canada: Approximately 1 – 3 days within Alberta and up to 7 days nationally.
  • USA: Approximately 8 – 10 days
  • International: Approximately 2 – 4 weeks

Please note that shipment time is not guaranteed by Nazhia or Canada Post. Nazhia is not responsible for an order once it is in the Canada Post system. To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to collect the delivery.

Possible Delays

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Canada and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Canada.